FAQs

Is it safe to use your black mask?

- Yes! Our masks are 100% natural and were NOT tested on any animals. We recommend that before using any of our products you review our ingredients and directions and make sure our products will work for you.

What ingredients are in the mask?

- Water, Butylene Glycol, Glycerin, Cellulose Gum, Xanthan Gum, Charcoal Powder, Retinyl Palmitate, Tocopheryl Acetate, Lecithin, Peg-8, Arachidyl Propionate, Panthenol, Fragrance, Ethyl Linolenate, Polyvinyl Alcohol, Zinc Gluconate, Methylparaben, Tetrasodium EDTA, Avena Sativa (Oat) Kernel Extract, Calendula Officinalis Flower Extract, Citrus Grandis (Grapefruit) Fruit Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract.

How long does shipping take?

*Please allow 7 days for your order to be processed and shipped out as we have a high volume of orders being processed. We appreciate your patience. 

- domestic: 7-14 days
- International: 12-20 days
(If you do not receive your product within 30 days please email support@officialblackmask.com for a refund)

Can I return/exchange it?

- No, due to health regulations

How can we contact you guys?

- support@officialblackmask.com